Privacy Policy

1. Introduction

City Center Rentals LLC and McCoy Real Estate LLC ("we," "our," or "us") operate RentKeyz, a property management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name, email address, and phone number
• Mailing address and rental property address
• Date of birth and Social Security Number (for tenant screening)
• Payment information (credit card, bank account details)
• Employment and income information
• Rental history and references

Automatically Collected Information

We automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, actions taken)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

• Provide and maintain our Service
• Process rent payments and security deposits
• Conduct tenant screening and background checks
• Send lease documents and electronic signatures
• Communicate about your account and transactions
• Send marketing communications (with your consent)
• Improve our Service and develop new features
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Property Managers/Landlords: Tenant information necessary for lease management
• Payment Processors: Stripe processes all payments securely
• Screening Services: Third-party services for background and credit checks
• E-Signature Providers: SignWell for electronic lease signing
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

6. Data Retention

We retain your personal information for as long as necessary to provide our Services and comply with legal obligations. Payment records are retained for 7 years for tax and legal purposes. You may request deletion of your data, subject to legal retention requirements.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Opt-out of marketing communications
• Data portability
• Withdraw consent

To exercise these rights, contact us at support@rentkeyz.com.

8. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookies through your browser settings, though disabling cookies may affect functionality.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use after changes constitutes acceptance.

12. Contact Us

For questions about this Privacy Policy or our data practices: